Terms & Conditions – Bed Frame Direct
Introduction
These Terms & Conditions (“Terms”) set out the basis on which DL Assets & Manufacturing Limited (Co Number 16567570) T/A Bed Frame Direct (“the Company”) supplies goods to you (“the Customer”). By placing an order on our website, you agree to be bound by these Terms. Please read them carefully before ordering. These Terms do not affect your statutory rights as a consumer.
1. General
1.1 All orders placed with Bed Frame Direct are subject to these Terms.
1.2 Nothing in these Terms affects consumer statutory rights.
2. Definitions
“The Customer” – Any individual, business, or organisation placing an order.
“The Goods” – Any products supplied under a contract.
“The Premises” – The delivery address provided by the Customer (England, Scotland, Wales only unless agreed otherwise).
“The Price” – The cost of the Goods as shown on the Company website.
“Force Majeure” – Events outside the Company’s control.
“Company Literature” – Any printed or digital brochures, catalogues, or price lists.
“Website” – www.bedframedirect.co.uk (or any associated domain).
3. General Terms
3.1 Prices shown are valid until updated by the Company.
3.2 Prices won’t change after you place and pay for an order. If a pricing error occurs, we’ll contact you and offer cancellation/refund.
3.3 Standard delivery is free on all orders (UK mainland) unless otherwise stated at checkout.
3.4 The Company may withdraw any product from sale without liability.
3.5 Order variations may result in a price change.
3.6 Typographical or clerical errors may be corrected without liability.
3.7 Product descriptions, measurements, and colours are approximate and may vary.
3.8 The Company is not responsible for damage caused by incorrect assembly, dragging furniture, or using bases on hard floors without anti-slip pads.
3.9 Mattress and base sizes may vary by ±2.5% as items are handmade.
4. Orders & Contracts
4.1 These Terms apply to all orders placed with Bed Frame Direct.
4.2 A binding contract exists once full payment has been received.
4.3 Amendments requested after ordering are treated as variations.
5. Delivery
5.1 Delivery is arranged after full payment is received.
5.2 Estimated delivery timeframe is 3-10 working days.
5.3 The Company is not liable for delays outside its control.
5.4 Delivery will be made to the address provided; suitable access must be ensured.
5.5 The Customer should inspect Goods on delivery and report any issues within 24 hours.
5.6 The Company is not liable for assembly costs or errors made by third-party assemblers.
5.7 Deliveries left in a “safe place” are at the Customer’s own risk.
6. Price & Payment
6.1 The Customer agrees to pay the Price at checkout.
6.2 Prices include VAT unless otherwise stated.
6.3 Payments may be made by debit/credit card, PayPal, or Stripe.
6.4 Late payments may incur interest at 4% above Barclays Bank base rate.
6.5 Partial refunds for bundle purchases will be based on individual item pricing.
7. Risk & Ownership
7.1 Risk transfers to the Customer upon delivery.
7.2 Ownership remains with Bed Frame Direct until full payment is received.
8. Quality & Warranty
8.1 Goods comply with UK standards for quality and fitness for purpose.
8.2 Natural materials may vary in appearance.
8.3 Warranty liability is limited to repair or replacement within 2 Years (unless the product specifies a longer warranty).
9. Liability
9.1 Liability is limited to the value of the order.
9.2 The Company is not liable for indirect, special, or consequential losses.
9.3 Nothing in these Terms excludes liability where prohibited by law.
10. Privacy
Personal data is managed in accordance with our Privacy Policy available on the Bed Frame Direct website.
11. Force Majeure
The Company may suspend or cancel an order if affected by events outside its control, including transport disruption, extreme weather, strikes, or supplier delays.
12. Intellectual Property
All designs, images, product descriptions, and website content remain the property of Bed Frame Direct and may not be copied without permission.
13. Complaints
If you are dissatisfied with your purchase, please contact:
📧 sales@bedframedirect.co.uk
If unresolved, you may contact:
The Furniture Ombudsman
www.thefurnitureombudsman.org
0845 653 2064
14. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English Courts.
15. Secure Payments and Data Protection
All transactions made through our website are processed securely. We use industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal and payment information during transmission.
We do not store or have direct access to your full payment card details. Payments are handled by trusted third-party payment providers who comply with applicable security and data protection standards.