Returns and Exchanges

Returns & Refunds Policy

Last updated: 25-01-2026

At Bed Frame Direct, we aim to make returns clear, fair, and straightforward. This policy explains when you can return an item, how returns work, and when refunds are issued.

This policy does not affect your statutory rights under the Consumer Rights Act 2015.

1. Change-of-Mind Returns (Unused Items)

You may return most unused items within 14 days of delivery if:

  • The item is unused and in its original condition

  • All original packaging is intact

  • The item has not been assembled or used

How to request a return

Email us at: sales@bedframedirect.co.uk
Include your order number and reason for return.

We will respond within 1 working day to confirm eligibility and provide return instructions.

2. Return Method (Large Items)

Due to the size and weight of our products:

  • Returns are handled by collection via our courier, not customer drop-off

  • Collections are arranged after return approval

  • We collect from the original delivery address (UK mainland)

3. Return Costs (Change of Mind)

For change-of-mind returns we can arrange a collection for you via our furniture delivery team and it is totally free.

4. Faulty, Damaged, or Incorrect Items

If your item is:

  • Damaged on arrival

  • Faulty

  • Not what you ordered

Please report transit damage within 24 hours to help us resolve quickly. This does not affect your statutory rights.

In these cases:

  • We arrange collection free of charge

  • You may choose a replacement or full refund

  • No return fees apply

Photographic evidence may be requested to speed up processing.

5. Mattresses & Hygiene Products

For hygiene and safety reasons:

  • Mattresses and mattress toppers cannot be returned if unsealed or used, unless faulty

  • Sealed and unused mattresses may be returned within 14 days under our change-of-mind policy

This does not affect your statutory rights if the item is defective.

6. Refund Processing

Once the returned item is received and inspected:

  • Refunds are issued within 7 working days

  • Funds are returned to the original payment method

Standard outbound delivery charges are refunded in line with your statutory cancellation rights. Additional services (assembly/disposal) are non-refundable once performed.

7. Non-Returnable Items

The following cannot be returned unless faulty:

  • Used or assembled items

  • Items without original packaging

  • Clearance items marked “final sale”

8. Business Details

DL Assets & Manufacturing Limited T/A Bed Frame Direct

Co Number: 16567570

Trading Address: Unit 4, Bertha Road, Birmingham, B11 2NN

Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Tel: 0330 120 2388

Email: sales@bedframedirect.co.uk
















































































































































































































































































































































































































































































































































































































































  









  








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