Delivery Information

Estimated Delivery Times

We currently estimate delivery within 3–10 working days estimated for most orders. Please see breakdown of order delivery lead time;

Order Processing Time: 0-1 Days (Monday - Friday)

Order Cut Off For Same Day Processing: 2pm

Deliveries are carried out Monday to Friday. 

Transit Time: 3-9 Days   

Total Delivery Lead Time: 3-10 Business Days

Dispatch & Delivery Process

  1. Your order is processed by our admin team.

  2. Items are picked from stock or manufactured as required.

  3. Goods are handed to our specialist internal transport team.

  4. Our delivery department contacts you to arrange a delivery date.

  5. Your order is delivered by a 2-man team to your room of choice.

How We Deliver

We do not use mainstream national couriers for the majority of our deliveries. Instead we deliver ourselves.

  • Trained 2-man delivery teams handle your items with care.

  • Goods are placed in the room of your choice.

This service is included as part of our standard free delivery.

Additional Services

Packaging Removal & Product Disposal – £60 per bed set.

  • Packaging removed and old product disposed of or donated to charity (if in good condition after cleaning).

  • Please enquire for multiple bed sets.

Assembly Service – Available at an additional cost.

  • Speak to a Sleep Expert for details.

When Accepting Your Delivery

  • Inspect goods before signing.

  • If severely damaged, refuse delivery and note “Damaged” on the delivery form.

  • If minor damage, note “Damaged Received” if accepting with compensation.

Issues After Delivery

Important Recommendations

  • Do not dispose of your old bed or mattress until your new items are delivered and inspected.

  • For fraud prevention, we may require ID confirmation if delivering to an address different from the billing address.

Please note: We do not store customer credit card details.

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