Estimated Delivery Times
We currently estimate delivery within 3–10 working days for most orders.
Dispatch & Delivery Process
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Your order is processed by our admin team.
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Items are picked from stock or manufactured as required.
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Goods are handed to our specialist logistics partner.
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Our delivery partner contacts you to arrange a delivery date.
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Your order is delivered by a 2-man team to your room of choice.
How We Deliver
We do not use mainstream national couriers for the majority of our deliveries. Instead, we work with our sister company, a specialist furniture delivery service.
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Trained 2-man delivery teams handle your items with care.
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Goods are placed in the room of your choice.
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Service is available 7 days a week (excluding some bank/public holidays).
Delivery Charges & Surcharges
Free UK Mainland Delivery – with the following exceptions:
Some postcodes incur a £40 surcharge and may take 15–20 working days for delivery:
AB, CA, DD, DG, EH, G, FK, IP, KA, IV, KY, KW, LL, NR, PA, PH, DT, PL, EX, TR, TQ.
Northern Ireland & Offshore Isles – We do not offer free delivery. A £70 charge applies and delivery is to the front of the property only via pallet service. This includes:
BT1–94 (Northern Ireland)
GY1–10 (Guernsey)
HS1–9 (Western Isles)
JE1–5 (Jersey)
KA27 (Isle of Arran)
KW15–17 (Orkney)
IM1–99 (Isle of Man)
PA20, PA41–78 (Scottish Isles)
PO30–41 (Isle of Wight)
TR21–25 (Isles of Scilly)
ZE1–3 (Shetland)
Delivery Timescales
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Standard: 7–20 working days
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Apartment/Flat Deliveries: Up to 3rd floor unless there is a lift or automatic access.
Additional Services
Packaging Removal & Product Disposal – £50 per bed set.
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Packaging removed and old product disposed of or donated to charity (if in good condition after cleaning).
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Please enquire for multiple bed sets.
Assembly Service – Available at an additional cost.
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Speak to a Sleep Expert for details.
When Accepting Your Delivery
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Inspect goods before signing.
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If severely damaged, refuse delivery and note “Damaged” on the delivery form.
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If minor damage, note “Damaged Received” if accepting with compensation.
Issues After Delivery
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Damage in Transit – Report within 24 hours via phone or email: sales@bedframedirect.co.uk
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Missing Items – Report within 24 hours via phone or email: sales@bedframedirect.co.uk
Important Recommendations
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Do not dispose of your old bed or mattress until your new items are delivered and inspected.
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For fraud prevention, we may require ID confirmation if delivering to an address different from the billing address.
Please note: We do not store customer credit card details.
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